Cx-Customer Experience Management Expo 2026

CX Summit APAC 2026

Organized by Forrester, the CX Summit APAC 2026 is a premier customer experience conference for the Asia Pacific region. Building on the 2025 theme 'The Total Experience: Your Brand, Their Journey,' the event focuses on actionable strategies and tools to reimagine customer experience in a tech-forward, hyper-competitive market.

Ключевые темы и категории

• Total Experience Score: A transformative measurement linking brand and customer experiences to revenue growth.
• Technology and AI: Harnessing cutting-edge technologies to accelerate acquisition and improve engagement.
• Digital Experience Measurement and Trust Building: Deep dives into design innovation and consumer trust.
• B2C Marketing and Loyalty: Aligning strategies with brand promises to cultivate customer loyalty.

Special Programs

• Executive Leadership Exchange: By-invitation-only discussions for C-level executives.
• Forrester Women’s Leadership Program: Focused on building connections and elevating women in leadership.
• Customer-Obsessed Enterprise Award: Recognizing CX and marketing breakthroughs.
• Bonus Digital Content: Prerecorded sessions from global Forrester events.

The summit is tailored for CX Professionals, Digital Leaders, and B2C Marketers, offering research-backed insights with no vendor bias.

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Регистрация для входа или кабины

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Карта мест и отели вокруг

Tokyo Big Sight South Exhibition Halls, Токио, Япония

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